1. The customer is entitled to return a product purchased through the site, within 14 days of receiving the product.
2. The returned product must be complete and in its original condition, within the package in which it is packaged, including the original labels and the invoice.
3. The right of return as aforesaid shall not apply to:
4. Products repaired at the customer’s home;
5. Products manufactured specifically for the customer according to special dimensions or requirements;
6. Products that the law does not allow to return;
7. If the customer requests that the products ordered be delivered to him later than six months from the date of the transaction, the right of cancellation does not apply when the customer wishes to cancel the order after the date of delivery.
8. In order to clarify, in any case of cancellation of the order, by the customer, and / or return of products (excluding – return of defective products and / or shipping error
Caused by the Company), the Customer will be obliged to pay for all expenses and charges including packing, freight and insurance charges for product delivery and costs connected to the return.
9. Only upon receipt of the product, will the Company refund the original purchase price, minus 5% or 100 NIS (whichever is lower) as cancellation fees.
10. In any event, the Company shall not be liable for any loss or damage during delivery of the returned products.
Delivery
1. The products shall be delivered to the registered address as appears on the virtual form provided via our web site by the customer or to any other address by mutual agreement between the parties in writing.
2. Since the Company does not maintain inventory of products, and the products in part are hand-made on demand, the customer acknowledges that the Company cannot guarantee delivery of order and delivery schedule cannot be guaranteed. Customer waives any claim regarding the time of delivery.
3. However, the Company will attempt to supply the products within 28 working days after receipt of payment confirmation from the customer’s credit card company.
4. In the event that the item has been transferred to the shipping company, our Company shall not be liable for any delay or postponement in the shipment caused by the shipping company.
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